The influence of ethical climate on social workers’ customer orientation and the moderator effect of person-organization fit.

Paper to be presented at #husITa16 in Seoul, Korea, 29 June 2016.


Sang-Won Jong (Seoul Cyber University, Korea).


Grounded in previous research and scholarly discussion, this study proposes a model identifying the relationship between organizational ethical climate, person-organization fit, and customer orientation. It examines the relationship between core antecedent variables (such as ethical climate), and outcome variables (such as customer orientation) on the performance of social service organizations. Specifically, the study analyzes the moderator effect of the person-organization fit of social workers. Using survey data from 567 social workers in Gwangju area, and employing multiple regression methods, the study results support three hypotheses: firstly, that there is a positive relationship between perceived organizational ethical climate and customer orientation; secondly, that there is a positive relationship between person-organization fit and customer orientation; and finally, that there is a moderating effect of person-organization fit on the relationship between ethical climate and customer orientation. Primarily, these findings emphasize the importance of promoting a positive organizational ethical climate in social service agencies. In addition, our findings emphasize the importance of valuing social workers with a person-organization fit. Finally, this study discusses directions for future research on the same research topics.


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